Customer Service
Yes, all our fragrances are 100% authentic. Some are carefully formulated in the Kasra Oud factory, while others are formulated in collaboration with professional international factories to ensure quality, durability, and luxury.
We currently don't offer samplers, but we do provide a detailed description of each fragrance, including its ingredients and durability. You can also contact us for help choosing the right fragrance for you.
We offer the possibility of exchange or return within one day of receiving the order , provided that the product is in its original condition, unopened or unused, and with the invoice.
For more information, see our exchange and return policy .
Orders are usually delivered within 1 to 2 business days within Kuwait.
We provide fast and secure delivery service through trusted partners.
Yes, we ship to most countries worldwide. Please check our Shipping and Delivery page or contact us to confirm service availability in your area.
We accept several payment methods including:
Cash on delivery (within Kuwait)
K-NET / Visa and MasterCard cards
Apple Pay
Tabby
Yes, you can contact us within two hours of placing your order to try to modify or cancel it before shipping.
Yes, follow the special offers page or subscribe to the newsletter to receive discounts first.
We are always happy to serve you via:
📧 contact@kesratoud.com
📞 +965 68886010 (Call or WhatsApp)
